A Message from Myriad
In light of the public health preparedness efforts currently underway, Myriad’s top priorities are protecting the health and safety of employees, our customers, their patients, and doing what we can to support the healthcare system’s efforts around COVID-19.
Myriad is prepared with internal contingencies related to COVID-19 to ensure that patient samples received will be processed and reported with the same level of quality, care and turnaround time that you have come to expect from us. In addition, to support our customers and patients, Myriad has expanded several of our virtual services to offer more flexibility and allow clinical care to continue while alleviating pressure on the healthcare system.
While our teams are here to assist you, we will not have representatives in the field until April 1st, at which time we will reevaluate. In the interim, all Myriad representatives, including our Medical team, are available via virtual and digital methods such as phone calls and web-based Zoom meetings/consultations. We have contingency plans in place to ensure that you will continually have access to our internal Genetic Counselors, Patient Advocates, Medical Science Liaisons and all field-based Account Executives and Regional Medical Specialists.
As you and your colleagues develop your own preparedness plans, Myriad is committed to work with you to navigate any unique challenges that may arise. Your Myriad representatives are available to support you, please don’t hesitate to reach out.
As always, thank you for being a Myriad customer and for your continued trust as we manage through this time together.
If you have any questions, please reach out through the appropriate channel:
Customer Service: ProlarisCS@myriad.com or 855-469-7765